Last updated: January 18, 2026
This Privacy Policy describes how KAIA Home (“we”, “us”, or “our”) collects, uses, discloses, and protects your information when you visit or make a purchase from kaia-home.com (the “Site”), interact with our customer support, or otherwise use our services (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you:
- Place an order or attempt to make a purchase
- Create or access an account
- Subscribe to emails or marketing communications
- Contact customer support
- Participate in promotions or surveys
This information may include:
- Name
- Email address
- Billing and shipping address
- Telephone number
- Payment information (processed securely by third‑party payment providers)
- Order history and communication records
We do not store full credit card numbers or sensitive payment credentials on our servers.
Information Collected Automatically
When you access or use the Site, we automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and interactions with the Site
- Referring URLs
- Approximate location data (derived from IP address)
This information is collected using cookies, pixels, log files, and similar technologies.
Information from Third Parties
We may receive information about you from third parties, including:
- Payment processors
- Shipping and logistics providers
- Analytics and marketing partners
- Social media platforms (if you interact with us through those platforms)
Any information received from third parties is handled in accordance with this Privacy Policy.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Communicate with you about your order, account, or inquiries
- Provide customer support
- Improve and optimize our Site and Services
- Detect and prevent fraud, abuse, or security issues
- Comply with legal obligations
- Send marketing communications (where permitted by law and based on your preferences)
We process personal information only where we have a lawful basis to do so, including performance of a contract, legitimate business interests, legal obligations, or your consent.
3. Marketing Communications
If you subscribe to our mailing list or consent to marketing communications, we may send you emails about new products, promotions, or updates.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at [email protected].
Transactional or service-related emails (such as order confirmations) are not subject to opt-out.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core Site functionality
- Remember preferences
- Analyze traffic and usage patterns
- Improve user experience
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.
For more details, please refer to our Cookie Notice (if applicable).
5. How We Share Information
We may share your information with trusted third parties only as necessary to operate our business, including:
- Payment processors
- Shipping and fulfillment partners
- Customer support tools
- Analytics and marketing service providers
These service providers are authorized to use your information only as necessary to perform services on our behalf and are required to protect your data.
We may also disclose information:
- To comply with legal obligations or lawful requests
- To enforce our Terms of Service
- To protect the rights, safety, or property of KAIA Home, our customers, or others
- In connection with a business transfer, merger, or sale of assets
We do not sell your personal information.
6. International Data Transfers
Your information may be processed or stored outside your country of residence, including in jurisdictions that may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Access personal information we hold about you
- Request correction or deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding.
9. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated effective date. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
KAIA Home
Email: [email protected]
Website: kaia-home.com